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Praxon | Frequently Asked Questions | Voice, Data, Networking, Messaging, Internet


Phone Data eXchange
Frequently Asked Questions

  1. Who is Praxon and how do you approach the convergence sector of the industry?
  2. What is the Praxon Phone Data eXchange, and how is it different from the PBX with which we are familiar?
  3. How will it help to save money?
  4. What types of legacy equipment can be connected?
  5. How many users can I support?
  6. What do you mean by "virtual" voice mail and email boxes?
  7. What changes do you make to support 64 seats as opposed to five?
  8. Do I need a receptionist?
  9. What is the virtual console application?
  10. Do I need any special equipment?
  11. What type of phone lines do we need?
  12. Does the Praxon Phone Data eXchange require a specific operating system?
  13. What about security?
  14. How many voice mail messages can I store?
  15. Where are email and voice mail messages stored?
  16. Whom do you view as the primary markets?
  17. What about the level of complexity?
  18. How much is this going to cost?
  19. How can I get my Praxon Phone Data eXchange?

Who is Praxon and how do you approach the convergence sector of the industry?

Founded in 1996, Praxon, Inc. develops and markets products that combine voice, networking, messaging, and Internet access for the Integrated Business Communications market worldwide. Our emphasis is on combining communications capabilities needed by small and medium businesses into an integrated and easy-to-use platform. Our executive team includes President/CEO Tom Williams, who previously founded Combinet Inc., an ISDN remote access company that was acquired by Cisco Systems, Inc. in 1995.

What is the Praxon Phone Data eXchange, and how is it different from the PBX with which we are familiar?

The Praxon Phone Data eXchange (PDX™) is a modular chassis that combines voice, data networking, messaging, and Internet access features onto an integrated platform supporting both analog and digital communications. The platform includes a full-featured voice mail and email system supporting multimedia mailboxes for storing and retrieving messages of both types. It also offers local area network connectivity for peripheral and document sharing, as well as secure, high-speed Internet access plus the ability to access the company network while away from the office from virtually any telephone. PBX-type features include automated attendants, caller ID, call forwarding, call conferencing, distinctive ringing, and international cadences. The device is compatible with standard office equipment as well as leading email applications and operating systems. The platform is also scalable for customer growth as well as for future technologies by adding or substituting modules in the chassis.

How will it help to save money?

The Praxon Phone Data eXchange combines the functionality of traditional PBXs, computer telephony integration products, and key systems with hubs, routers, modems, voice mail, and email systems, establishing a unified platform scaled and designed for small and medium companies. This single-system solution reduces up-front equipment costs and offers recurring savings through the ability to share phone lines among voice, voice mail, email, faxing, and Internet related transmissions. No additional hubs, routers, email servers, or voice mail servers are needed, although legacy network infrastructure can be connected to the system. The cost of the Praxon PDX is between $300 and $425 per user with full investment payback in typically one year.

What types of legacy equipment can be connected?

The Praxon Phone Data eXchange can be installed with equal ease into either "startup" situations where a new company is buying equipment for the first time, or into established companies seeking to save money and/or expand their communications capabilities. Therefore, the PDX can co-exist with devices, such as network hubs and routers, as well as legacy email servers.

How many users can I support?

Praxon Phone Data eXchange port densities permit as many as 64 on-premises users in the 3-slot chassis. The Praxon PDX also supports an unlimited number of "virtual" email boxes and "virtual" voice mail boxes, accommodating personnel who are only using dial-up access from remote locations and are not physically based on the premises. A new, larger chassis with additional slots will soon support a higher volume of users.

What do you mean by "virtual" voice mail and email boxes?

In a typical office setting, telephones and computers are directly connected to the Praxon Phone Data eXchange. However, many companies also have employees who work solely from remote locations, such as their homes. These individuals, who would not need a permanent physical connection to the PDX, would be issued a phone extension with a multimedia mailbox where voice mail and email messages could be stored. The Praxon PDX can accommodate an unlimited number of virtual employees, who could then pick up messages by dialing into the PDX. This configuration gives them the same "presence" as on-premises staff members.

What changes do you make to support 64 seats as opposed to five?

The scalability of the Praxon Phone Data eXchange is built upon the product's modular and chassis-based design. Modules for phone ports, LAN ports, and wide area connections can be mixed in the combination that best meets the needs of the customer. If fewer than 64 people will be connected to the Praxon PDX, the 3-slot PDX is likely the best value.

Do I need a receptionist?

The Praxon Phone Data eXchange includes an automated attendant feature, which assumes the role of a receptionist by offering the caller a menu of options. However, calls can be rolled to a human receptionist(s), if desired, without requiring a dedicated operator's console. With our virtual console application, any desktop computer can serve this purpose, enabling such duties to be divided among a number of people, in accordance with the customer's preference and time of day.

What is the virtual console application?

The virtual console application, developed for Windows environments, is a handy software tool that combines important call management features with user simplicity rarely found in business-oriented feature phones on the market. From a point-and-click interface on the user's computer screen, calls can be transferred, conferenced, placed on hold, released, or sent to voice mail.

Do I need any special equipment?

The Praxon Phone Data eXchange works with standard wiring and office equipment, including computers (both Windows and/or Mac), printers, fax machines, and analog telephones. Expensive, proprietary, digital phones are not needed. One can use any standard CLASS-compatible and benefit from the full range of Praxon PDX voice features, including caller ID, message-waiting notification, call conferencing, call transfer, call forwarding and more.

What type of phone lines do we need?

The Praxon Phone Data eXchange can work with T1, ISDN, or analog lines, meaning that there is a strong possibility that the system can work with whatever lines are already in place. Should higher bandwidth become necessary in the future, the analog trunk module can be easily replaced with an ISDN module which, in turn, can be easily replaced with a T1 module. The rest of the PDX remains intact, which greatly reduces the cost of upgrades. Only the related module needs to be changed.

Does the Phone Data eXchange require a specific operating system?

The Praxon PDX is an operating system-independent, stand-alone solution, meaning that it is fully compatible with all major operating systems. This includes Windows 95/98, Windows NT, Unix, and MacOS.

What about security?

Access to your network, whether local or remote, is password-protected via the Praxon Phone Data eXchange. Dial-up connections are secured through PAP (Password Authentication Protocol), CHAP (Challenge Handshake Authentication Protocol), NAT (Network Address Translation), and IP Filtering.

How many voice mail messages can I store?

The 3-slot system has 50+ hours of storage capacity.

Where are email and voice mail messages stored?

On the Praxon Phone Data eXchange hard drive.

Whom do you view as the primary markets?

The Praxon Phone Data eXchange solution appeals to small and medium businesses that use both telephones, computers, and/or point-of-sale equipment. These would include small manufacturers, research and development organizations, professional offices, corporate branch offices, governmental offices, and universities, to name only a few.

What about the level of complexity?

Given that the Praxon PDX is intended for small and medium businesses, ease of use is the cornerstone of Praxon's design process. Initial configuration can be completed in a timely fashion, and subsequent adds, moves, and changes to the personnel roster can be input within one minute, using a standard browser, by a staff member with virtually no technical training.

How much is this going to cost?

The Praxon Phone Data eXchange is typically half of the per-user cost of the typical PBX or key system and includes more features. The Praxon PDX generally pays for itself within twelve months, due to increased efficiencies of the integrated product plus the ability to share lines among various modes of communication, rather than pay for separate, dedicated connections.

How can I get my Praxon Phone Data eXchange?

MMA your authorized reseller.  Just send an email to us at info@macroinc.net or phone us at 256-883-9630.